LEGAL REFERENCE

Your Privacy Comes First

We built facaitoto around your trust. This policy shows exactly how we handle your account details, payment information and activity across our live casino, slots and sportsbook —...

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facaitoto Your Privacy Comes First

How We Protect Your Information

facaitoto operates under the laws and regulations that apply in supported regions across Indonesia. When you open an account, we collect only what we need: your identity details, contact information and payment preferences. Your DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end. We never sell your data to third parties. Your account activity stays between you and us. We use industry-standard

security protocols to keep your lobby access, game history and withdrawal requests safe. If local law requires us to share information with authorities, we'll tell you where we legally can.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

PLAYER SUPPORT

Questions About Your Privacy

Email Support Reach our privacy team directly at [email protected] with...
Live Chat Chat with our team in real time through...
Account Settings Manage your privacy preferences, communication choices and data...
PLATFORM TRUST SIGNALS

Why Your Data Is Safe With Us

Encryption Standard

All account logins, payment details and game activity use bank-grade encryption. Your DANA, OVO, GoPay and QRIS transactions are protected...

No Third-Party Sales

We never sell, rent or share your personal information with marketing companies, data brokers or unrelated businesses. Your privacy stays...

Regular Security Audits

Our systems are tested regularly by independent security experts to find and fix vulnerabilities before they become problems for your...

Transparent Logging

We keep detailed records of who accesses your account and when. You can review login history and device activity anytime...

Indonesia-Compliant

Our privacy practices align with Indonesian data protection standards and local payment regulations. We respect the laws that govern your...

Instant Data Requests

You can request a copy of all data we hold about you, and we'll deliver it within seven days. You...

How Our Policy Stacks Up

Clear LanguageWe write our privacy policy in plain English so you actually understand what happens to your data — no legal jargon that hides the truth.
Payment-Specific DetailsWe explain exactly how DANA, OVO, GoPay and QRIS transactions are handled, stored and protected on our platform.
Your ControlYou decide what data we collect and how we use it. Change your preferences anytime without losing access to your account or lobby.
No Hidden ClausesEvery section of this policy applies to you. We don't bury important rules in footnotes or appendices you'll never read.
Regular UpdatesWhen we change how we handle your data, we notify you in advance and explain why. You're never surprised by a policy shift.
Indonesia FirstOur policy is built around Indonesian players and Indonesian payment methods — not a generic template copied from somewhere else.
Dispute ResolutionIf you have a privacy concern, we have a clear process to investigate and resolve it. You're not left hanging with no path forward.
QUICK SIGNAL

What This Policy Covers

Account Registration When you open an account, we collect your name, email...
Game Activity Logs We track your lobby sessions, game history and betting patterns...
Payment Processing Your DANA, OVO, GoPay and QRIS details are tokenized —...
Communication Preferences We send account updates, withdrawal confirmations and promotional messages only...
Device & Location Data We record the devices you log in from and your...
Data Retention We keep your account data for as long as your...

Privacy Questions Answered

We retain your account information for seven years after closure to comply with Indonesian tax and financial regulations. After that period, we delete your data unless local law requires us to keep it longer. You can request early deletion where permitted.

Yes. Log into your account, go to Settings > Privacy, and click 'Request My Data'. We'll compile everything we hold about you — account details, transaction history, game logs — and send it within seven days as a downloadable file.

We share only the minimum required to process your payment: your transaction amount and account ID. We never give these payment providers your full personal details, game history or contact information. They handle their own privacy separately.

If we're acquired, your data transfers to the new owner under the same privacy protections. We'll notify you of the change and give you the option to close your account before the transfer happens. Your privacy rights don't disappear in a merger.

We monitor login patterns, device changes and unusual betting activity. If we spot something suspicious, we'll email you immediately and may temporarily lock your account. You can verify the activity and unlock it from your dashboard.

Yes. Submit a deletion request from your account settings or email [email protected]. We'll delete your personal data within 30 days, except information we must keep for legal, tax or fraud-prevention reasons under Indonesian law.

Your password is hashed using industry-standard encryption — we never store it in plain text. Even our team can't see your password. If you forget it, we send a secure reset link to your email instead of showing it to you.